Virtual Assistant Supervisor

Lead a team of virtual assistants to ensure project success.

Job Title: Virtual Assistant Supervisor

Job ID: 10001

Salary: TBD

Date Job Posted: 12/15/2024

Job Description:

We are looking for an experienced and motivated Virtual Assistant Supervisor to lead and manage a team of Virtual Assistants handling diverse tasks across sales, compliance, administration, and accounting. The ideal candidate will oversee daily operations, ensure team performance, and maintain high-quality deliverables while fostering a collaborative and productive work environment.


Key Responsibilities:

  • Supervise and provide guidance to Virtual Assistants, ensuring accurate and efficient completion of tasks.

  • Monitor team performance, set KPIs, and ensure adherence to company policies and standards.

  • Conduct quality assurance checks on loan reviews, insurance claims, data entry, and payment postings.

  • Facilitate team training, upskilling, and development to enhance productivity and performance.

  • Act as the main point of contact for escalations, resolving issues promptly and professionally.

  • Collaborate with management to implement process improvements and report team progress regularly.

Qualifications:

  • Proven experience in supervising or managing teams.

  • Strong verbal and written English communication skills.

  • Proficiency in CRM systems, accounting software, and administrative tools.

  • Excellent leadership, organizational, and problem-solving skills.

  • Ability to mentor and develop team members while maintaining high morale.

  • Prior experience in sales, compliance, or accounting tasks is a plus.

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