Job Title: Credit & Collections Specialist
Job ID: 10024
Job Summary:
We are seeking a proactive and results-driven Junior Collection Specialist to join our finance team. This role is suited for individuals with up to one year of experience in credit or collections, preferably within the financial services industry such as banks, lending companies, or credit institutions. You will be responsible for supporting the collections process, ensuring timely recovery of outstanding accounts while maintaining professionalism and compliance with financial regulations.
Key Responsibilities:
Contact clients with past due accounts through phone, email, or SMS to arrange payment.
Explain payment terms, resolve billing discrepancies, and offer payment solutions as necessary.
Follow company policies and industry regulations (e.g., Data Privacy Act, Fair Debt Collection Practices) in all collection activities.
Record accurate and detailed notes of collection conversations and follow-ups in the system.
Work with the Credit and Risk team in evaluating high-risk accounts for potential escalation or legal action.
Assist in preparing delinquency and aging reports for management review.
Ensure client confidentiality and maintain a high level of data accuracy and security.
Share Job Post