Job Title: Chat Support Specialist
Job ID: 10019
Salary: TBD
Job Summary:
We are seeking a detail-oriented and customer-focused Chat Support Specialist to join our support team. In this role, you will be the first point of contact for customers via live chat and other messaging platforms. Your primary responsibility will be to provide prompt, accurate, and helpful responses to customer inquiries while maintaining a high standard of professionalism and empathy.
Key Responsibilities:
Respond to customer inquiries in real time through live chat, messaging platforms, and email.
Troubleshoot issues, answer product-related questions, and provide step-by-step guidance.
Document all customer interactions clearly and accurately in the CRM or support system.
Escalate complex issues to relevant departments when necessary.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Collaborate with team members to improve customer experience and contribute to the knowledge base.
Meet performance metrics such as response time, resolution rate, and customer satisfaction.
Stay updated on product knowledge, policies, and procedures.
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